Last Updated: March 11, 2026
97 Home (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or interact with our services.
By using the 97 Home website or services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
We may collect personal information when you voluntarily provide it through forms, scheduling requests, consultations, or other communications.
This may include:
- Name
- Email address
- Phone number
- Home address
Basic home information (such as number of floors or entry points)
Information related to service requests or consultations
This information is used solely to communicate with you, schedule services, and deliver the services you request.
Home Setup Information
During consultations or installations, we may collect limited information about your home environment in order to design and install smart home systems.
This may include:
- Wi-Fi network name
- Router location
- Internet provider
- Device preferences
- Household member names or contacts (if you choose to connect them to devices)
This information is used only to configure your home system and improve the reliability of your setup.
We do not access, monitor, or store private activity from devices installed in your home.
Website Usage Data
Like many websites, we automatically collect certain technical information when visitors access our website.
This may include:
- Internet Protocol (IP) address
- Browser type
- Internet service provider (ISP)
- Date and time of visit
- Pages visited
- Referring or exit pages
This information is used to analyze trends, administer the website, and improve user experience. It is not linked to personally identifiable information.
Cookies
Our website may use cookies to improve functionality and understand how visitors use the site.
Cookies may be used to:
- Remember visitor preferences
- Improve website performance
- Understand general website usage patterns
- You may choose to disable cookies through your browser settings. Doing so may affect certain features of the website.
How We Use Your Information
We use collected information to:
- Respond to inquiries and service requests
- Schedule consultations or installations
- Provide and improve our services
- Configure and support installed devices
- Communicate updates related to your service
- Maintain website performance and security
- Comply with applicable laws
- We only collect the information necessary to deliver our services effectively.
Information Sharing
We do not sell or rent your personal information.
We may share limited information with trusted third parties only when necessary to operate our business, such as:
- Website hosting providers
- Scheduling or communication platforms
- Device manufacturers or service providers (such as Amazon or Blink) when required for device setup
These partners are required to keep information confidential and use it only for the purpose of supporting our services.
We may also disclose information if required by law or when necessary to protect our legal rights, safety, or property.
Data Security
We implement reasonable security measures to protect your personal information.
While no internet transmission or storage system can be guaranteed completely secure, we take appropriate steps to safeguard your information from unauthorized access, disclosure, or misuse.
Third-Party Devices and Services
97 Home installs and configures third-party smart home devices (such as Amazon Alexa-enabled devices, cameras, and lighting systems).
These devices operate under the privacy policies of their respective manufacturers. We encourage you to review those policies to understand how those companies manage your data.
97 Home does not control or store the data generated by those devices.
Children’s Privacy
Our services and website are not intended for children under the age of 13.
We do not knowingly collect personal information from children. If we become aware that information from a child under 13 has been collected, we will promptly remove it.
Parents or guardians who believe their child has submitted personal information may contact us at the email below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.
Updates will be posted on this page with the revised “Last Updated” date. Continued use of the website after changes are posted constitutes acceptance of the updated policy.
Contact Information
If you have questions about this Privacy Policy or how your information is handled, please contact us:
97 Home Email: hello@97home.co